Last updated: 2025. This Privacy Policy explains how we collect, store, use, and protect the personal information of players registered on the panaloko app platform in the Philippines. By using our service, you agree to the practices described here.
Account Registration Data
When you create an account on panaloko app, we collect your full name, date of birth, email address, and mobile number. This information is required to verify your identity and ensure you meet the minimum age requirement for gaming in the Philippines. We also collect your preferred username and a securely hashed version of your password — your actual password is never stored in plain text. If you choose to complete enhanced identity verification, we may also collect a copy of a government-issued ID such as a Philippine passport or driver's licence. All registration data is stored on secured servers and is only accessible to authorised personnel.
Payment and Transaction Data
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information including your chosen payment method, transaction reference numbers, and transaction timestamps. We do not store full card numbers or complete bank account details on our servers — payment processing is handled through secure, compliant payment gateways. Transaction records are retained for the period required by applicable financial regulations in the Philippines. This data is used solely for processing your transactions, resolving disputes, and complying with anti-money laundering obligations. You can view your full transaction history at any time from within your account dashboard.
Gaming Activity Data
We record data about your gameplay sessions, including the games you play, bet amounts, game outcomes, session duration, and VIP tier progression. This data helps us operate the platform fairly, detect unusual activity, and personalise your experience on panaloko app. Gaming activity records are also used to calculate VIP rewards and to ensure compliance with responsible gaming obligations. Aggregated and anonymised gaming data may be used for internal analytics and platform improvement purposes. Individual gaming records are never shared with third parties for marketing or profiling purposes without your explicit consent.
Device and Technical Data
When you access panaloko app through your mobile browser or device, we automatically collect certain technical information such as your IP address, device type, operating system version, browser type, and general geographic location based on IP. This data is used to ensure the platform functions correctly on your device, to detect and prevent fraudulent access, and to improve mobile performance for Filipino players. We do not use device data to build advertising profiles or share it with ad networks. Session cookies and local storage may be used to maintain your login state and preferences — you can manage these through your browser settings. Technical logs are retained for a limited period and then securely deleted.
Platform Operations and Account Management
The primary purpose for collecting your personal data is to operate the panaloko app platform and manage your account effectively. This includes processing your registrations, verifying your identity, handling deposits and withdrawals in PHP, and maintaining your VIP tier status. We use your contact details to send you important account notifications such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. We do not use your contact information to send unsolicited promotional messages unless you have explicitly opted in to marketing communications. You can update your communication preferences at any time from your account settings.
Security and Fraud Prevention
We use your account, device, and transaction data to monitor for suspicious activity, prevent unauthorised access, and protect the integrity of the platform for all Filipino players. Automated systems and manual review processes may flag unusual patterns for investigation — this is a standard security measure and does not imply any wrongdoing on your part. If a security concern is identified, we may temporarily restrict account access while the matter is reviewed. We may share relevant data with law enforcement or regulatory authorities in the Philippines if required by law or to prevent serious harm. All security-related data processing is carried out in accordance with applicable data protection laws.
Responsible Gaming Support
Gaming activity data is used to support our responsible gaming programme, which is designed to protect players who may be experiencing difficulties related to their gaming behaviour. If our systems detect patterns that may indicate problem gaming — such as unusually long sessions or rapid escalation of bet sizes — we may proactively reach out with information about support resources available in the Philippines. Players who request self-exclusion or account restrictions will have those preferences recorded and enforced across the platform. Responsible gaming data is handled with the highest level of sensitivity and is never used for commercial profiling. You can access our full responsible gaming tools at any time via the Responsible Gaming page.
As a player based in the Philippines, you have the following rights regarding your personal data held by panaloko app.
Right to Access
You can request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with applicable Philippine data protection regulations.
Right to Correction
If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly from your profile settings, or contact our support team for assistance with more complex corrections.
Right to Deletion
You may request the deletion of your personal data, subject to our legal obligations to retain certain records. Requests for account closure and data deletion can be submitted to our support team, and we will process them in line with our data retention policy and applicable law.
Right to Object
You have the right to object to certain types of data processing, including direct marketing communications. If you no longer wish to receive promotional messages from panaloko app, you can opt out at any time through your account settings or by contacting our support team directly.
Right to Portability
Where technically feasible, you may request a copy of your personal data in a structured, commonly used format. This allows you to transfer your data to another service provider if you choose to do so. Portability requests are handled on a case-by-case basis by our support team.
How to Exercise Your Rights
To exercise any of the rights listed above, please contact our support team at [email protected]. We may need to verify your identity before processing your request to ensure the security of your account. We aim to respond to all data rights requests promptly and in good faith.
If you have any questions about how panaloko app handles your personal data, or if you would like to exercise any of your data rights, our support team is available around the clock. You can also visit our FAQ page for quick answers to common questions about accounts and data.